Client disservice

B2B, B2C, B2B2C or whatever abreviation you fancy yourself with, business is done with people.

And people come to you because they have a need, a desire or a problem to be solved. They trust you. It matters to them. So you listen.

You don’t have to agree, but you listen, do not interrupt your client.

By Interrupting someone you basically say “I don’t care enough, neither respect you enough to let you finish your thought. My point matters more. And here it goes…“ After being interrupted I do the same, stop really caring about what you’re about to say, even if it’s gold.

This way you signal ignorrance instead of empathy. Client service turns into a disservice.

Don’t interrupt people, even if they are wrong.

Be kind.